Get Started

Logging In

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You can login to the Concert Portal by going to https://switch.concertfin.com/ or by clicking the blue Portal button in the top right corner of this Resources website. 

The username you use to log in will always be the email address associated with your account. If you forgot your password, you can use this link here: Reset Password

If you need a Concert Portal user account created, contact the Portal Admin for your company. 

For the best portal experience, we recommend using Google Chrome as your web browser. 

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Concert 101

Partnership

Concert Finance has a strategic partner with EnerBankUSA, a home improvement lender based out of Salt Lake City, Utah. 

Together, Concert Finance and EnerBank provide competitive loan options for homeowners looking to go solar. When a customer takes out a loan through Concert Finance, they will be making payments to EnerBank, and will have access to EnerBank's loan servicing team for any questions they may have about their loan. Check out EnerBank's website here. 
 

Eligible Borrowers

There are some basic requirements to borrow a solar loan through Concert Finance.

An eligible borrower must:​

  • Be a US Citizen and have a Social Security Number

  • Have an email address and phone number​

  • Be comfortable signing and transacting in English

Getting Started: Sales

Qualifying Homeowners

For projects with a single applicant, a qualifying applicant must own the home where the installation is taking place. If a co-applicant is added, the co-applicant must either OWN the home or LIVE in the home. 

The minimum FICO score for a Concert loan is 640. Applications for credit use an applicant's TransUnion FICO 9 score. 

 

Qualifying Residences

Qualifying residences must be on a residential utility rate (commercial properties do not qualify). 

 

We finance loans for residential homes comprised of 4 unites or less, including townhomes, condos, mobile, modular and manufactured homes (certain home types may be subject to stricter underwriting guidelines)

General Financing Details

Loans are secured by a UCC-1 lien on the solar equipment - the security interest is never on the dwelling or property on which the fixtures are installed. 

Loans are transferrable at the discretion of EnerBank. 

Loans are eligible for an APR discount when signing up for ACH automatic payments. 

For more information on Underwriting and Eligibility, check out our FAQs page >

Getting Started: Operations

Qualifying Homeowners

For projects with a single applicant, a qualifying applicant must own the home where the installation is taking place. If a co-applicant is added, the co-applicant must either OWN the home or LIVE in the home. 

The minimum FICO score for a Concert loan is 640. Applications for credit use an applicant's TransUnion FICO 9 score. 

 

Getting Started: Admins

Capabilities

As your company's Portal Admin, you have more capabilities and control than regular portal users. There can only be one Admin per company, and regular users will not have access to any of the admin functions. Below are the capabilities you have as an admin. Continue down the page for explanations and functionality of each admin capability.
 

  • Create and manage users

  • Select available product options

  • Create branches within your company

  • Manage authorized signers

  • Manage project notifications

EB/concert relationship how that works, uw/basic homeowner eligibility guidelines
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Manage Users

As your company's Portal Admin,

Product Options

As your company's Portal Admin,

Branches

As your company's Portal Admin

Authorized Signers

As your company's Portal Admin,

Notifications

As your company's Portal Admin,

Help and Support

Concert Support

Concert Support has phone, email, and text support available 6 days a week for installers and Concert users needing help. 
We can be reached by phone or text at 855-925-4890. When calling in, be sure to listen to the phone tree to make sure you get to the department for the questions you have.

Calling Tree:

  • Option 1 – Homeowner/Customer Support

    • Option 1 – Help for customers pre-funding

    • Option 2 – Help for customers mid-funding or fully funded (Loan Servicing)

  • Option 2 – Installer Support

    • Option 1 – Stipulations and Underwriting

    • Option 2 – Technical Support

    • Option 3 – Sales and Program Support
       

Our support hours are:

  • Monday-Friday: 9:00am - 11:00pm EST

  • Saturday: 9:00am - 6:00pm EST

     

EnerBank Support

Enerbank has dedicated support teams for current loan holders and applicants thinking about signing up for Concert loans. 

If no funding has gone out on a loan or the applicant is in the application process, they can contact EnerBank's Verifications Department for any questions regarding their loan at 866-365-6300. Their hours are:
Monday - Friday: 8:00am - 1:00am EST
Saturday: 9:00am - 9:00pm EST
Sunday: 11:00am - 7:00pm ET

If funding has been disbursed, loan holders can contact EnerBank's Loan Servicing team to sign up for ACH payments, check their account balance, make payments, and for any other servicing questions or requests at 877-596-0730. Their hours are Monday-Friday, 9:00am - 6:00pm EST.